Wednesday, March 14, 2007

The Care and Feeding of Users II

So we know who we've got, but who the hell are we?


The best answer I have to date is this:
  • We're understaffed
  • Under pressure
  • Underpaid
  • Undervalued
  • Overworked
  • Overwhelmed
  • Complicated
  • Able to get an amazing amount of things done
  • Able to understand what is tantamount to a second language
  • Tired
  • Poor communicators
  • Stuck
.... and you know what?
One in a thousand of these people care.

The rest don't.
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