The Care and Feeding of Users I

This is a few notes for a talk I'm giving to some co-workers about the care and feeding of our users.

Who have we got?

• Pointy Haired Bosses
• Mortgagee Managers
• Typists / Admin
  
• Valuers
• Beancounters
  

What's a Pointy Haired Boss?

• Little or no awareness of their surrounds
• Doesn't accomplish much
• When they are given a problem to solve, they are so eager to solve it, they will be relentless. Generally the more petty, the more relentless.
  

What's a Mortgage Manager?

• These are our clients
• Stuck in IE6 land
• Trying to make a buck by spending a buck
• Technology is no barrier, if it's not working for them, they just want to fax it.

What's a Typist/Admin?

• Chief wranglers of the great white valuers
• Also stuck in IE6 land
• They do phones, appointments, typing and organisation
• More females than males
• Know about 5% of what this whole valuation process is about, and care even less.

What's a Valuer?

• Does housing valuations, usually at a % of the valfirm fee.
• Has to go through uni, and sign things
• Originally stuck in IE6 land
• Highly mobile
  

What's a Beancounter?

• Accountant
• Chief wrangler of finances
• Lives in MYOB or Quicken