Wednesday, March 14, 2007

The Care and Feeding of Users III

Why don't they love us?

We get in the way of everything they are trying to do. We're less efficient than handwriting a report, we're less human than speaking with a valuer directly. We're the McDonald's of valuations - fast, cheap and not great for the diet.

When they deal with us, in IT, directly - they are 95% stuck, confused, lost and bewildered, and they've gotten through the maze of phone systems only to find a half demented, socially retarded, gibberish spouting loon on the other end of the phone.

WHAT THE HELL DO YOU MEAN, AM I IN MY SCREEN? YOUR MAGIC COMPUTER BOX HAS BROKEN MY DREAMS. FIX IT NOW OR I'LL HATE YOU.


There's no paperless office, there's only a confusing 37 step dance you have to do to put information into the computer; and what do you get out at the end? An accounting mishap which screws you out of 4 cents from every job, just because some REMF couldn't cast something to a float at the right moment! It's not the 4 cents that matter, it's the damned principle!

These bastards have broken every promise, screwed up every expectation, lost half of your wage, sent your report to the wrong people, given your sales away to joe down the street, and taken away your accounting tab for no good reason!
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