Thursday, August 09, 2012

Rosewater Post Office

Why can't you open an hour earlier one day a week? No one who works in the city can possibly collect a package from you and get to work on time.
Alternatively, stay own an extra hour once a month or even open on the weekend.
When delivery companies ignore the instructions re placement of parcels and just deliver it to the nearest post office, that parcel is trapped until the owner has a half day off of work.
You need a half day because it takes a hour to get in to the city by bus, and after the peak transport windows slam shut, you have to wait about half an hour for that bus, if it deigns to arrive at all.

Starting at lunch never looks that good.

Others when faced with this problem have had packages delivered to work places - but this is not viable with bulky packages, or things where you need to wander through the city and onto a bus carrying heavy items.

So we have established the quick fix around opening hours, but what about the longer term?
Part of the problem is Web applications that don't provide delivery instruction capture.
In my view there should be a way to register a default delivery preference.
Australia Post has the trust and national reach to provide a service like this, and courier companies would undoubtedly like the idea of understanding what to do, rather than hauling the item off to the post office.

Here's how it works. The parcel delivery that fails is indicated by a card telling you where to go to get your package. On the back of it is a Qr code, and a plain text id plus link.
This token is secure, and let's you sign up. Your address its pre known.

You fill out the default instructions and agree to what ever you need to about sharing the info with third parties, and liability.

When you collect your package, the auspost agent certifies your id and the account is live.

You get annoyed at the first package, but not at the next.

Downsides - modern houses need a climate controlled secure delivery point, where authorised items can go in but other things cannot. Letter slot in the door 2.0.
This enables food delivery and other bulky items.
I am not an architect, but variations on dog doors, or a keyed deposit box seem to be a good starting point for what this could look like.

The second one is if you move house, your packages are left with the next occupant.
While this is an issue for mail, most people making purchases of a substantial nature are less likely to ask for it to be sent to the wrong place.

This seems doable. In fact, everyone who ever had their mail redirected already did the days capture part of this concept.

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